Free quote: 0203 051 6240

Book a Service

Privacy Policy

Renovation Contractors London
Last updated – 6 August 2025

1. Who are we

Renovation Contractors London (“RCL”, “we”, “us”, “our”) provides property renovation and related building services throughout Greater London. Our website address is https://renovationcontractorslondon.co.uk. We are the data controller for personal information collected through this site and in the course of our work.

Registered office
1 Limes Avenue, London, SE20 8QR, United Kingdom

Contact for privacy matters
Email: privacy@renovationcontractorslondon.co.uk
Telephone: 0203 051 6240

2. Information we collect

Context Typical data collected
Enquiry or quote form Name, email, phone, postcode, project details, any files you upload
Phone or email contact Call recordings, emails, caller ID, service notes
On-site visits Photographs of the property (only with permission)
Contracts and invoices Billing address, payment details (handled via secure payment providers), project scope
Website analytics IP address, device type, browser, pages visited, time on page
Cookies & similar tech Unique identifiers, interaction data (see Cookie section below)
Marketing subscriptions Name, email preferences

We do not collect special category data (e.g. health, religion) unless you choose to provide it and it is strictly necessary for the project.

3. Why do we use your data

Purpose Legal basis under UK GDPR
Responding to enquiries and issuing quotes Article 6 (1)(b) – steps prior to a contract
Performing a renovation contract Article 6 (1)(b) – contractual necessity
Invoicing and record-keeping Article 6 (1)(c) – legal obligation
Improving the website and services Article 6 (1)(f) – legitimate interest (service improvement)
Sending newsletters or promotions Article 6 (1)(a) – consent
Handling complaints or legal claims Article 6 (1)(f) – legitimate interest (defending our business)

You can withdraw consent at any time. Where we rely on legitimate interests, we have balanced those interests against your rights and they do not override your freedoms.

4. Who gets to see your information

  • Our in-house staff who need it to do their jobs

  • Trusted subcontractors (e.g. electricians, plumbers) where the project demands

  • IT, hosting, email, and payment providers who process data on our behalf under written agreements

  • Professional advisers such as accountants, insurers, or legal counsel

  • Regulators, law-enforcement, or courts if we are legally required to share it

We never sell your personal data.

5. International transfers

Some technology suppliers run servers outside the United Kingdom. Whenever data leaves the UK we ensure one of the following safeguards is in place:

  • An adequacy decision from the UK Government, or

  • Approved international data transfer agreement (IDTA) clauses, or

  • Binding corporate rules

6. Cookies and tracking

Our site uses first-party and third-party cookies. They fall into three groups:

1. Strictly necessary – keep the site working (cannot be turned off).

2. Analytics – help us understand traffic patterns via Google Analytics 4.

3. Marketing – remember your preferences or show relevant ads (only if you opt in).

On your first visit a banner lets you accept or reject non-essential cookies. You can also clear cookies in your browser settings.

7. How long we keep your data

Category Typical retention
Quotes with no follow-up 18 months
Customer project files 7 years after project completion
Financial records 7 years (HMRC requirement)
Marketing lists Until you unsubscribe or two years of inactivity
Analytics data 26 months (Google default)

We securely delete or anonymise data once the relevant period ends.

8. Your rights

Under the UK GDPR you can:

  • Ask for a copy of the data we hold about you

  • Request corrections to inaccurate information

  • Request erasure (“the right to be forgotten”)

  • Object to, or restrict, certain processing

  • Move your data to another provider (data portability)

  • Withdraw consent at any time

To exercise any right, email privacy@renovationcontractorslondon.co.uk. We respond within one calendar month. If you remain unhappy you can complain to the Information Commissioner’s Office (ICO): https://ico.org.uk or 0303 123 1113.

9. Security measures

We use HTTPS, strong encryption at rest and in transit, role-based access controls, regular vulnerability scanning, and staff training. Despite our efforts, no system is ever 100 per cent secure, so we cannot guarantee absolute protection.

10. Children

Our services are aimed at adults. We do not knowingly collect data about anyone under 18. If you think a minor has provided information, please contact us so we can delete it.

11. Changes to this policy

We review this notice at least once a year. Any material change appears on this page, and where appropriate we notify you by email.

12. Contact us

For any privacy question, to exercise your rights, or to request a copy of this policy in another format:

Email privacy@renovationcontractorslondon.co.uk
Phone 0203 051 6240
Post Data Protection Officer, Renovation Contractors London, 1 Limes Avenue, London, SE20 8QR, UK

We appreciate your trust and will always treat your information with care and respect.